Last updated: 2026
These Terms of Service ("Terms") constitute a legally binding agreement between DoggyStyle CRM, Inc. ("we," "us," or "our") and you, the business or individual ("Subscriber") accessing or using our platform (the "Service"). By creating an account or otherwise accessing the Service, you agree to be bound by these Terms. You must be at least 18 years old and have legal authority to enter into this agreement.
PackTracker provides a cloud-based customer relationship management (CRM) platform for animal boarding, daycare, and grooming facilities. The Service includes tools for managing customers, pets, reservations, invoices, payments, memberships, staff, multi-location operations, and email marketing (on qualifying plans). We reserve the right to modify or discontinue features with reasonable notice.
You must provide accurate, complete information when creating an account and keep it current. You are responsible for maintaining the confidentiality of your login credentials and all activity under your account. Notify us immediately of any unauthorized use. We are not liable for losses resulting from unauthorized access where you failed to take reasonable security precautions.
The Service is offered on three paid tiers:
New accounts receive a 14-day free trial. At the end of the trial, you must subscribe to a paid plan to continue. Accounts that do not subscribe are suspended and subject to our data retention lifecycle (Section 9).
Subscriptions are billed in advance on a monthly or annual basis and auto-renew at the end of each billing period until cancelled. You authorize us to charge your payment method on a recurring basis. All fees are in U.S. Dollars. We do not provide prorated refunds for partial billing periods unless required by applicable law.
If a payment fails, we will notify you by email and retry. We may suspend access to the Service if payment remains overdue after multiple attempts (approximately day 1, day 3, and day 7 of delinquency).
Subscribers who use Stripe Connect to accept payments from their customers agree that we retain a platform fee on each transaction (3.5% / 2.5% / 1.5% depending on plan tier). These fees are in addition to Stripe's own processing fees. By enabling Stripe Connect, you agree to the Stripe Connected Account Agreement.
We may change subscription prices with at least 30 days' advance notice. Changes take effect at the start of your next billing period after notice.
You may use the Service only for lawful purposes related to operating your animal care business. You agree not to:
Subscribers using the Marketing Hub are solely responsible for their campaigns and must comply with CAN-SPAM, CASL, GDPR, and all other applicable email marketing laws.
You retain ownership of all data you enter into the Service ("Subscriber Data"). You grant us a limited license to access and process your data solely to provide the Service. You are the data controller for personal information about your end customers (pet owners) and are responsible for obtaining any required consents. Our Privacy Policy is incorporated into these Terms by reference.
The Service and all DoggyStyle CRM-created content are protected by intellectual property laws. These Terms do not transfer ownership of our intellectual property. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your internal business purposes.
Each party agrees to keep the other's confidential information confidential using at least reasonable care, not disclose it to third parties without consent, and use it only as necessary under these Terms. This does not apply to information that is publicly available or required to be disclosed by law.
You may cancel your subscription at any time. Upon cancellation:
Invoice and payment records are retained for seven (7) years after cancellation in anonymized form, as required by U.S. federal tax law. Identifying information is removed from these records.
We may suspend or terminate your account if you breach these Terms and fail to cure within 5 business days, fail to pay fees after notice, or we are required to do so by law. We will provide a reasonable opportunity to export your data before deletion.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, AND THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, DOGGYSTYLE CRM SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, LOSS OF PROFITS, DATA, OR BUSINESS. OUR AGGREGATE LIABILITY SHALL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM OR ONE HUNDRED DOLLARS ($100).
You agree to defend, indemnify, and hold harmless DoggyStyle CRM and its officers, directors, employees, and agents from any claims, liabilities, damages, and expenses (including attorneys' fees) arising from: your violation of these Terms; your Subscriber Data; your use of the Marketing Hub; or your violation of applicable law or third-party rights.
These Terms are governed by the laws of the United States and the state in which DoggyStyle CRM operates, without regard to conflict of law principles. Before initiating formal proceedings, you agree to attempt informal resolution by contacting us. Disputes that cannot be resolved informally shall be resolved by binding arbitration under AAA Commercial Rules, conducted on an individual basis (no class actions).
We may modify these Terms at any time with at least 30 days' advance notice via email and website posting for material changes. Continued use after the effective date constitutes acceptance.
For questions about these Terms, please contact us at the email address on your billing receipt.
See also: Privacy Policy